# AI customer support

How to run customer support with a team of AI agents: roles, triage, refunds, costs and the metrics that matter.

- [AI customer support cost: per ticket, compared with hiring and outsourcing](https://beereau.com/blog/ai-customer-support-cost): What customer support really costs per ticket with an in-house hire, an outsourced team or AI agents, with a worked 1,500-ticket example and a monthly cap.
- [AI customer support for ecommerce: orders, returns and product questions](https://beereau.com/blog/ai-customer-support-ecommerce): How AI customer support works for an online store: where-is-my-order, returns and product questions, with approvals and plain email forwarding.
- [AI refunds in customer support: let agents prepare, you approve](https://beereau.com/blog/ai-refunds-customer-support): How to handle refunds with AI in customer support: turn your policy into rules, let agents prepare each refund, approve it yourself, and catch fraud.
- [AI ticket triage: how it classifies, prioritizes and routes support tickets](https://beereau.com/blog/ai-ticket-triage): How AI ticket triage sorts every support email by topic, urgency and owner, with a categories and SLA table you can copy for a small business.
- [Customer support metrics for small business: the 6 to track weekly](https://beereau.com/blog/customer-support-metrics): The 6 customer support metrics a small business should track weekly: first response, resolution time, CSAT, backlog and more, with targets to start from.
- [How to build an AI customer support team (roles, routing and approvals)](https://beereau.com/blog/ai-customer-support-team): The roles an AI customer support team needs, how tickets get routed and approved, and a day-by-day plan to set one up for your small business in a week.