AI customer support

How to run customer support with a team of AI agents: roles, triage, refunds, costs and the metrics that matter.

• AI customer support cost: per ticket, compared with hiring and outsourcingWhat customer support really costs per ticket with an in-house hire, an outsourced team or AI agents, with a worked 1,500-ticket example and a monthly cap.
• AI customer support for ecommerce: orders, returns and product questionsHow AI customer support works for an online store: where-is-my-order, returns and product questions, with approvals and plain email forwarding.
• AI refunds in customer support: let agents prepare, you approveHow to handle refunds with AI in customer support: turn your policy into rules, let agents prepare each refund, approve it yourself, and catch fraud.
• AI ticket triage: how it classifies, prioritizes and routes support ticketsHow AI ticket triage sorts every support email by topic, urgency and owner, with a categories and SLA table you can copy for a small business.
• Customer support metrics for small business: the 6 to track weeklyThe 6 customer support metrics a small business should track weekly: first response, resolution time, CSAT, backlog and more, with targets to start from.
• How to build an AI customer support team (roles, routing and approvals)The roles an AI customer support team needs, how tickets get routed and approved, and a day-by-day plan to set one up for your small business in a week.